100% Satisfaction Guaranteed!

Your complete satisfaction is our #1 Priority -- period. Over the past sixteen years, you, our awesome, wonderful customers have helped us build into the leader in online ticket printing. We simply could not have done it without you.

We take great care to assure the highest quality products at affordable prices with fast turnaround. If you are not completely satisfied with your order, please contact our Customer Support Specialists at 888-512-6707 or support@eventgroove.com. We will issue a full refund for the price of the product minus the shipping fees or re-do your order: it’s your choice.

As you can understand, certain circumstances are beyond our control:

• Shipping delays due to terms defined by UPS, including weather, mechanical failure, etc. (Please visit UPS.com for more information.)
• Spelling, punctuation or grammatical errors made by customers when entering text or order information.
• Low resolution images uploaded or provided by the customer.
• Design errors introduced by the customer in the document creation process.
• Errors in customer-selected options, such as paper color and quantity.

A few other items to help:

• Color variation on different monitors. Unfortunately, we cannot match colors viewed on different monitors. If you have any concerns about the color tone or print quality, we would be delighted to overnight a sample kit.
• Proof Review. In the selection and order process, please (please!) review your proof carefully and correct any mistakes prior to submitting your order. Our online template and design-your-own orders are sent automatically to the printer and printed.
• Processing and Shipping Times. Our processing and shipping times are prominently displayed through the order process and on many pages of our site. Please read these times carefully as it keeps both of us on the same page!